Study the MCDST 70-272 exam

Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

70-272, when combined with 70-271 (the operating system exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Reinforces what you learnt - fill in the gaps of what you missed. Gets you used to answering questions to build confidence and familiarity. Give you a question.

Question - You are a desktop support technician for ABC.com. All client computers run Windows XP Professional and Microsoft Office XP.

A user reports that he is unable to install a new Microsoft Word template to his computer by using Add or Remove Programs in Control Panel. He states that he was first prompted for a CD, and he put the CD in the CD-ROM drive.

However, he then receives an error message indicating that the Windows Installer package could not find the template. You discover that the user has just installed a new hard drive on his computer. You need to ensure that the user can install the new template. What should you do?

A. Change the prompted path drive letter to C:\. B. Change the prompted path file extension to .msi C. Change the prompted path filename to Normal.dot D. Change the prompted path drive letter to point to the CD-ROM

The following are familiar questions about exam and other certification links:

70-294 70-297 70-299 70-536 70-541(VB) 70-541(CSharp)

1. How difficult is this test? I have been a windows sys admin for about a year now.

2. How many questions?

3. What did you use to study?

4. is there a waiting period on retakes?

The answer:

1. It depends on the individual taking the exam, it varies person to person.

2. Num Questions: Approx. 50 (per exam see here & here under spec)

3. The Sybex MCDST book, plus experience

4. see quote and here for the page